Orders that exceed $300, excluding taxes, are eligible for FREE STANDARD SHIPPING*.
Orders above $200, excluding taxes, are eligible for our $9.95 FLAT RATE CANADA-WIDE SHIPPING*.
* Due to geographic distance, this does not apply to the USA, NW Territories, Nunavut, Yukon, or some other remote regions in Canada. Shipping calculations are based on the size and the weight of the final parcel. If you reside in an area classified by Canada Post as a ‘remote region’, the discounted shipping offer as described above will be adjusted to reflect the added courier costs of supporting your region. We also reserve the right to exclude oversized or overweight items from the special rates above.
**Remote areas in Canada – see Canada Post – Table 9: Postal codes of remote areas
https://www.canadapost-postescanada.ca/tools/pg/manual/PGdeliverystds-e.asp#2132692
Summary of our Shipping Policy and Prices
- < $200 in product purchases: Regular shipping rates calculated by Canada Post. Applies to both Canada regular and Canada remote.
- > $200 in product purchases: Canada regular would be flat rate $9.95 / Canada remote would be a flat rate of $19.95
- > $300 in product purchases: Canada regular would be free shipping / Canada remote would be a flat rate of $10.00
All purchase transactions are using Canadian currency.
All US orders may be subject to additional duties, customs, and state tax.
We will endeavour to process orders placed before 3 pm on the same business day. Orders after 3 pm will be shipped the next business day. Shipment departure from our office can be delayed should there be any issue with the purchase transaction. If this occurs, we will attempt to contact you with the nature of the delay. Our business partnership with Canada Post courier services offers reliable, rapid delivery times with plenty of options.
The following are sample delivery times throughout Canada for our free (>$300 orders) or our $9.95 CAD flat rate standard delivery for orders over $200.
- Victoria B.C: 7-9 business days
- Vancouver B.C: 7-9 business days
- Kelowna B.C: 8-10 business days
- Calgary AB: 6-8 business days
- Edmonton AB:6-8 business days
- Regina SK: 5-7 business days
- Saskatoon SK: 5-7 business days
- Winnipeg MB: 5-7 business days
- Thunder Bay ON: 3-5 business days
- Windsor ON: 3-5 business days
- Ottawa ON: 3-5 business days
- Toronto ON: 3-5 business days
- Hamilton ON: 1-2 business days
- Montreal Qc: 4-6 business days
- Quebec City Qc: 4-6 business days
- Halifax NS: 5-7 business days
- Saint John NB: 5-7 business days
- Charlottetown PEI: 5-7 business days
- St. John’s Nfld: 7-9 business days
Should you wish to have your order shipped faster than the projected delivery times listed below, please consider our expedited service options which would be posted at checkout. Standard flat rate prices would not apply for expedited orders.
Order tracking
To track your order, please visit the Canada Post website https://www.canadapost.ca/trackweb/en#/home and fill in your tracking number.
Returns
THYSOL offers a flexible return and refund policy. If you’ve received your order and it is not according to your expectation simply return the product to us within 30 days. The items must be unused and in their original condition and packaging must be intact. Upon receipt of the item (adhering to the above-stated terms), THYSOL will exchange your product for another item or refund your purchase in full, the choice is yours. Check our full return and refund policy on our webshop site.
