Orders that exceed $250.00, excluding taxes, are eligible for FREE STANDARD SHIPPING*.
Orders below $250.00 are eligible for our $9.95 FLAT RATE SHIPPING*.
* Due to geographic distance, this does not apply to the USA, NW Territories, Nunavut, Yukon or some other remote regions in Canada. Shipping calculations are based on size and the weight of the final parcel. If you reside in an area classified as a ‘remote region’, the cost of shipping will reflect that in the amount displayed. We also reserve the right to exclude oversized or overweight items from the special rates above.
All purchase transactions are using Canadian currency.
All US orders may be subject to additional duties, customs and state tax.
We will endeavour to process orders placed before 3 pm on the same business day. Orders after 3 pm will be shipped the next business day. Shipment departure from our office can be delayed should there be any issue with the purchase transaction. If this occurs, we will attempt to contact you with the nature of the delay. Our business partnership with reputable Canadian-based courier services Canada Post and Can Par offer reliable, rapid delivery times with plenty of options. Rockmount reserves the right to select the courier method that will provide the customer with the best option in terms of the delivery timeline.
The following are sample delivery times throughout Canada for our free (>$250 orders) or our $9.95 CAD flat rate standard delivery for orders under $250.
- Victoria B.C: 7-9 business days
- Vancouver B.C: 7-9 business days
- Kelowna B.C: 8-10 business days
- Calgary AB: 6-8 business days
- Edmonton AB:6-8 business days
- Regina SK: 5-7 business days
- Saskatoon SK: 5-7 business days
- Winnipeg MB: 5-7 business days
- Thunder Bay ON: 3-5 business days
- Windsor ON: 3-5 business days
- Ottawa ON: 3-5 business days
- Toronto ON: 3-5 business days
- Hamilton ON: 1-2 business days
- Montreal Qc: 4-6 business days
- Quebec City Qc: 4-6 business days
- Halifax NS: 5-7 business days
- Saint John NB: 5-7 business days
- Charlottetown PEI: 5-7 business days
- St. John’s Nfld: 7-9 business days
Should you wish to have your order shipped faster than the projected delivery times listed below, please consider our expedited service options which would be posted at checkout. Standard flat rate prices would not apply for expedited orders.
THYSOL offers a flexible return and refund policy. If you’ve received your order and it is not according to your expectation simply return the product to us within 30 days. The items must be unused and in their original condition and packaging must be intact. Upon receipt of the item’s (adhering to the above-stated terms) THYSOL will exchange your product for another item or refund your purchase in full, the choice is yours. Check our full return and refund policy on our webshop site.